Tobias Bessone
Tobias Bessone
Tobias is a renowned professional specializing in customer journey. Currently holding the position with Wavetec Group as Deputy CEO. Tobias is leading the European, Latin America and Middle East markets in sales, marketing & product development. He has an an obsessive passion for customer facing technologies that help corporations improve their service areas & customer journey. He consults to some of the world's largest brands on their customer experience strategy and journey; his focus areas are New Product Development and Customer Journey Design.
Banks are thriving with sophisticated digital signage
Bank branches are the forecourt of modern banking. Realizing that branches are the prime customer touch points, banks all around the world are augmenting...
Looking Outwards for an Answer to DMV Overload: New Tech which Could Lighten the Load
Nowadays, mentioning an upcoming trip to the DMV is likely to be met a look of pity, on par with a looming root canal...
Augmenting the In-Store Customer Journey
Image Source: Wavetec Customer Journey As avid Apple fans anticipate the release of the iPhone 7 they are faced with a dilemma: Join the masses...
The Pentagon of Customer Service
Customer centricity in businesses is the most sought-after competitive edge. By 2017, 89% of companies expect customer experience to be their chief differentiating parameter....
Hearing the Uncomfortable Truth: 3 Ways Technology is Streamlining Customer Feedback
Source: Wavetec Customer Feedback Solution Business leaders across the board recognize that gathering positive and negative feedback is the most effective means of molding a...