Tobias is a renowned professional specializing in customer journey. Currently holding the position with Wavetec Group as Deputy CEO. Tobias is leading the European, Latin America and Middle East markets in sales, marketing & product development. He has an an obsessive passion for customer facing technologies that help corporations improve their service areas & customer journey. He consults to some of the world's largest brands on their customer experience strategy and journey; his focus areas are New Product Development and Customer Journey Design.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.