Tricia Morris
Tricia Morris
Tricia Morris is a product marketing director at 8x8 with more than 20 years of experience at technology companies including Microsoft and MicroStrategy. Her focus is on customer experience, customer service, employee experience and digital transformation. Tricia has been recognized as an ICMI Top 50 Thought Leader, among the 20 Best Customer Experience Blogs You Must Follow, and among the 20 Customer Service Influencers You Must Follow.
Not All Customers Have Great Expectations, But They Do Have Some Expectations
Last week, my family and I went on vacation. On our way to South Carolina to board a Carnival Cruise, we stopped at an...
17 Sensational Customer Service Quotes to Inspire You this Summer
With staff in and out on vacation and beautiful weather causing co-workers to take a longer lunch or disappear a little early each afternoon,...
Are B2Bs Prepared for Social Consumers? [INFOGRAPHIC]
A recent study from IBM predicts that social media will become the number two customer interaction method within the next three to five years....
5 Tips for Delivering Customer Service in 140 Characters or Less
Providing customer service in 140 characters or less; that's a challenge a growing number of companies are facing. A Maritz Research survey of approximately...
12 Take-Note Online Customer Service Statistics for 2012
Since 2000, the number of internet users has grown by 528%. Almost a decade after customer service teams first embraced email as a support...
7 Best Practices for Delivering Superior Customer Support via Live Chat
Live chat's bubble is on the rise in 2012, according to a new study of more than 2,000 US and UK online shoppers. LogMeIn...