Home Authors Posts by Taylor Jones

Taylor Jones

Taylor Jones, MBA
Arise Virtual Solutions
Arise Virtual Solutions is an industry leader in customer management business process outsourcing (CM BPO) pioneering an Uberfied approach to customer service. Arise's cloud-based platform-as-a-service combines on-demand technology & performance enabling processes with access to a nationwide network of service providers for superior customer care results.

Man vs. Machine: Chatbots and the Future of Customer Service

Taylor Jones -
Technology and artificial intelligence will continue to have a growing role in customer service. Many customers are wary of this, and have had negative...

Lessons from A Past #Snowpocalypse: It’s No Joke, Especially for Customer Contact Operations

Taylor Jones -
Allow me to set the scene... it was right before Valentine's Day 2014, and I was facing my first snow storm in Charlotte. The...

New Posts

MarketPlace

Featured Listings

The 90 Days Roadmap to CCXP offers key benefits for Customer Experience professionals
In need of continuous professional development and certification? The 90 Days Roadmap to CCXP blended-learning program encourages ongoing growth in CX, keeping you updated on the latest trends and best practices in Customer Experience. Get full preparation for professional certification as a CCXP or CXS. Join before the kickoff session begins!

The Petrova Experience CX Strategy Conference, 10/1, in NYC
Celebrate CXDay with New York Times, Aibnb, JetBlue, Pfizer, more.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

© 1998-2024 CustomerThink