Tim is the founder of CX Lab, a customer experience consultancy using behavioural science rather than rhetoric to deliver results from customer and employee experience. Tim has lead the transformation of businesses across multiple sectors including hospitality, retail, telecoms, financial services, B2B, energy and technology. Previously a marketing leader Tim turned to the 'dark side' of consulting, a path that has taken him around the world consulting and speaking on marketing and customer experience.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.