Tim Whiting
Tim is VP of Marketing at OpinionLab, A Verint Company and a digital CX/Voice of Customer expert. He is a veteran technology marketing leader with 20 years of hands-on experience aggressively growing brands, leading dozens of product launches and driving significant revenue growth in highly competitive environments.
« Back to all CX LabNotes BlogIf you’re familiar with the Gartner Hype Cycle, you’re probably familiar with the “peak of inflated expectations” and the…
A few years back, it seemed forecasters everywhere were predicting the demise of the call center as self-serve digital channels accelerated up the steep...
Customer experience (CX) is today’s competitive battleground, so it may come as no surprise that CX is now a strategic imperative for many contact...
After leading a dozen or so major website redesigns, I am familiar with the euphoric thrill of publishing and propagating a new website. It’s...
I was fortunate to attend the recent Forrester CXSF show in San Francisco. As I spoke with customers and analysts, and listened to the...