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Teresa Anania

Teresa Anania
Teresa Anania is vice president of customer success at Zendesk where she is responsible for the management and development of the company's global client base, including all customer segments from SMB to enterprise. Her remit is to ensure Zendesk's customers are realizing maximum business value across the customer lifecycle, which ultimately results in their renewal, growth of lifetime value, and customer satisfaction. Prior to Zendesk, Teresa was the senior director of customer success at Autodesk where she drove both scale and tech-touch success motions across all market segments.

CX During a Pandemic: 3 Ways to Empower Agents and Meet Your Customers Where They Are

It is obvious that the global coronavirus outbreak has caused customer experience teams worldwide to rapidly adapt amid support ticket spikes, event cancellations, service...

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