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Todd Cotharin

Co-founder of CommunityWFM, Todd Cotharin has been working in the Contact Center space since the last 1980's. Todd has been influential in the development of numerous workforce management solutions.

Building a better customer experience with workforce management

Todd Cotharin - August 21, 2020

Imagine for a moment you are a customer calling your healthcare provider because of an incorrect charge you received on a bill. You dial...

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