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Jarrod Johnson

Jarrod Johnson
Jarrod is a passionate problem solver with 20 years of experience in enterprise technology-enabled services and business management. He has held leadership, management, and consulting roles at Xerox and IBM and today holds the role of Chief Customer Officer at TaskUs. Jarrod holds an MBA from Duke’s Fuqua School of Business and a patent in the field of retail check-out lane optimization.

How Digital Transformation Drove Customer Loyalty During the Pandemic — and How to Keep That Loyalty Now

Customer experience is one of those tricky things to get right. It’s even harder when recovering from a global pandemic. Before COVID-19 forced everything online,...

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