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Shailendu Verma

Shailendu Verma
Shailendu works in the areas of defining customer strategy and enterprise application integration. He loves working on helping company innovate their business processes and improving their performance by use of software solutions. He has worked on various industry segments and loves writing on topics such as CRM, eCommerce, ERP and automation. Few other things he loves are catching up on technology updates and playing soccer with his 10 year old son.

How to budget for a CRM implementation

Many business owners and CXOs wish to budget for their IT initiatives. In this article, we will be exploring one such approach keeping in...

Empowering Sales team to do efficient collections

Often, one of the job that comes along with making sales is collections. It is not unusual to see the customer representatives remind their...

Social Media Listening | Key to customer experience management

We are living in a connected world and dissemination of information is faster than ever before. Customer experience, be it good or bad, are...

Top reasons why eCommerce need CRM Integration

Many online brands have failed to realize the potential value an integrate CRM can bring in. This article looks at the basic integration touch-points...

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