Shailendu works in the areas of defining customer strategy and enterprise application integration. He loves working on helping company innovate their business processes and improving their performance by use of software solutions.
He has worked on various industry segments and loves writing on topics such as CRM, eCommerce, ERP and automation. Few other things he loves are catching up on technology updates and playing soccer with his 10 year old son.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.