Surabhi is Marketing Communications Manager at Robosoft Technologies with an extensive experience in B2B marketing in the tech domain. She is a keen follower of all that is trending in the world of mobile, digital marketing & technology and loves to read and write about the developments happening in these domains.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.