Home Authors Posts by Rashmi Bhambhani

Rashmi Bhambhani

Rashmi Bhambhani
Rashmi has over 15 years of experience in developing sales funnels, marketing strategies and running business development activities for various companies spanning insurance, technology and financial institutions. 
Her data-driven approach & customer-centric mindset has made her win various industry & corporate awards.

Why should call centers use speech analytics?

Speech analytics is not a new tool. In fact, it's been around for approximately 15 years. Just like any other tool, in the beginning,...

Metrics that matter in today’s customer-centric world

This isn't another blog that lists the different metrics you can calculate in your customer support or call center organization. We want to go...

New Posts