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Samantha Mehra

Samantha Mehra, M.A.
As the Marketing Communications Manager at Fonolo, and a regular contributor to their customer service blog, my goal is to educate the contact center industry on how to improve the customer experience. Fonolo, the leader in cloud-based call-back solutions, has revolutionized the way contact centers interact with customers through web, mobile, and voice. The company’s patented call-back technology empowers customers with an innovative alternative to waiting on hold.

Stay Safe: How to Protect Your Contact Center Under GDPR

For those of us toiling away in the world of contact centers, staying educated and adapting our practices are our greatest and most crucial...

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