Steven Van Belleghem
Steven Van Belleghem is inspirator at B-Conversational. He is an inspirator, a coach and gives strategic advice to help companies better understand the world of conversations, social media and digital marketing. In 2010, he published his first book The Conversation Manager, which became a management literature bestseller and was awarded with the Marketing Literature Prize. In 2012, The Conversation Company was published. Steven is also part time Marketing Professor at the Vlerick Management School. He is a former managing partner of the innovative research agency InSites Consulting.
It all started with the iPhone I guess that for most of you, your phone was the first thing you touched this morning and will...
This 2 minute video gives you some more details about 'human-like' customer service. It is a short video from one of my keynote speeches. Almost...
1. Crowd sourcing The market is potentially a tremendous source of inspiration for organizations. By appealing to their customers for help, it is possible to...
The rise of ‘the Internet of Things’ Mineworkers used to take canaries down to the coal face with them. The moment that the canaries stopped...
Big relevance The digital customer relationship demands an excellent data strategy. The primary objective of the data strategy should not be a short-term increase in...
Of course digitalization will increase dramatically. Of course many jobs will be automated. Even so, I am convinced that in 15 years time it...
Yet the truth cannot be denied. Robots have already been replacing people for years and this will happen increasingly in the next decade. But...
Technology as the backbone Nowadays, technology is the sixth sense for the vast majority of people. Hardly an hour (or sometimes even scarcely a minute)...
I want everything! And I want it now! It is built into our genes. Even as small children we want to try everything, do everything...
The modern customer relationship combines both operational excellence and customer intimacy. And that's not all. No matter how paradoxical it might sound, the digitalization...
The ecosystem has a single, central database (1) in which all relevant information is stored. On the basis of this data, the customer is...
Wave1: The mobile evolution The evolution of mobile technology has already come a long way, but is by no means finished. 2015 will be the...
We are living in a digital world. Several years ago, Peter Hinssen wrote that ‘digital is the new normal’. More than ever this is...
I’m a big fan of Rogers’ adoption curve. His book ‘The diffusion of Innovations’ has a played a crucial role in my life so...
Customer relations are in transformation! Pre-sales, sales & after sales are changing at high speed. Companies need to figure out the current customer journey,...
Social networks are by definition global. If you are hoping to expand your business into new international markets, social networks offer opportunities that didn’t...
“Big data” was undoubtedly the buzz word of 2013. As a result, you can bet on it that a lot of major companies are...
I’m writing this blog in Finland. I’m here for the week for different speaking opportunities and I can’t help but notice how ‘Angry Birds’...
My parents owned a photography store in the small East Flemish town of Maldegem. Photo Video Van Belleghem had a solid reputation. My father...
In the next decade, machines will increasingly replace the human workforce. Since Jef Bezos shared his ideas on drone delivery for Amazon packages, the...