Steve Belgraver

Customer Experience and Service Management – meeting along the Customer Journey

image source https://blog.kevineikenberry.com/communication-interpersonal-skills/finding-common-ground-leadership-and-communication-lessons-in-a-fractured-world/ Article originally published on ECXO The Customer Journey is an important common ground between the CX and Service Management frameworks. Although their approaches may differ, both share the common goal of realising a great customer experience. By gaining a better understanding of…

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