Steve Belgraver
Steve Belgraver
I'm is a senior ICT manager with 20+ years of experience in B2B service management with a focus in the enterprise telecom/system integrator sector for the past 15 years. My roles have varied from managing multinational client accounts to running teams to establishing new business functions. I particularly enjoy exploring the complementary potential where the service management and customer experience fields intersect
From simply Closing the Loop to realising the Virtual Loop
Article originally published on ECXO If Continual Service Improvement were the Mind than surely Closing The Loop would be the Heart. Whereas Continual Service Improvement...
Customer Experience and Service Management – meeting along the Customer Journey
image source https://blog.kevineikenberry.com/communication-interpersonal-skills/finding-common-ground-leadership-and-communication-lessons-in-a-fractured-world/ Article originally published on ECXO The Customer Journey is an important common ground between the CX and Service Management frameworks. Although their…