Steve DiGioia

What’s Wrong With This Company?

That’s not the way it’s supposed to be?  Why do we need to do this?  I can’t work this way.   What’s wrong with this...

The 8 Remarkable Traits of Leadership

Leadership.  We all wish that others thought of us as a leader.  We have the skills, the drive and the “intestinal fortitude“…(whatever that is). ...

This is Why Cheerleaders Give the Best Customer Service

<plast Monday I was fortunate to get out of work early enough to rush over to watch my daughter’s cheerleading squad perform during the...

What Do You Do When Your Employees Don’t Care?

We expect much from our employees. Work long hours but still make no mistakes.  Come in on weekends or holidays and remember to treat...

3 Ways Customer Service is Worse Today

Service, in all its forms, has changed drastically from the ways our parents, and I, have been brought up with. Too many industries have...

5 Foolproof Tactics to Win Over Any Customer

The customer…the magical part of any business.  Day after day they flock to your business with cash in hand.  Life is good.  But what...

12 Rules to End Bad Customer Service – Part 2

Once again, time to discuss how to end bad customer service.  Have you followed any of my first 6 rules in Part 1?  I...

Are You Afraid to Ask Your Employees These Questions?

Rose-colored glasses. Yes, that what they’re called. I had mine on…bet you did too. I knew I was a still just a junior manager but...

My Boss Appreciates Me, and 4 Other Business Untruths

We all believe that our boss appreciates the work we do, cares enough about us to realize the day-to-day challenges we face and is...

What’s The Difference Between a Customer and a Guest?

How do you treat the people that enter your place of business? ►Do you treat them as a $$$ sign or just a one-shot deal? ►Do...

12 Rules to End Poor Customer Service

Much has been said and written about the “secret to customer service”. Well, I don’t know about "the secret" but here are my rules...

How Did We Ever Survive Without Our GPS or Mapquest?

When I was just a young lad I remember when my mother bought her first car, a 1970 Ford Maverick. It was white...

Do You Cheer Your Customers Out The Door?

On Monday I was fortunate to get out of work early enough to rush over to watch my daughter’s cheerleading squad perform during the...

Do You Have a Mrs. Not-Helpful Working for You?

We know what we look like. We see ourselves each day, from the bathroom mirror while brushing our teeth, to combing our hair,...

Which of These 2 Restaurants Would You Choose?

Why do we go out to eat? Just to fill our stomachs, or to fill our stomachs and to be taken care of, to be...

Hey Work…Don’t Call Me At Home On My Day Off

I work way too hard, for way too many hours a day, and have given up enough holidays and special events all for the...

Are You The Go-To Guy?

Every office has a “Go To Guy”. You know the type, the one guy in the office that always has his projects completed ahead of...

The Secret Customer Service Trick One Landscaper Used To Get My Business

Finding a landscaper to plant some shrubs and flowers in front of your home should be an easy task. One landscaper is pretty much...

I Finally Got a Smile From My Gas Station Attendant

For the past year or so, I have been going to the same gas station while on my way to work. It’s convenient,...

The Granny Food Thief Strikes Again

Something happened the other day that reminded me of this old lady, I'll call her "Granny Food Thief". Many years ago, while working at another...

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