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Stephanie Ventura

Stephanie Ventura
Stephanie manages content for the marketing team at Pointillist. She enjoys storytelling and exploring how technology improves the way businesses deliver customer experience. Stephanie holds a BA from Emmanuel College and a master’s in marketing from Emerson College. When she’s not writing, you can find her at the nearest yoga studio at your local coffeeshop, sipping an ice cold chai latte and planning her next adventure.

Why First Call Resolution is the Most Important Call Center Metric

Metrics tracking is a vital element of every call center. However, aiming to track all possible call center metrics can lead to information overload....

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