Stefanie Amini
Stefanie Amini
Stefanie Amini is the Marketing Director and Specialist in Customer Success at WalkMe, the world's first interactive online guidance system. She is chief writer and editor of I Want It Now (http://ow.ly/gOU3a), a blog for Customer Service Experts. Follow her @StefWalkMe.
How to Keep Customers Coming Back to Your Website
It's time to talk about how to keep customers coming back to your website. It doesn't matter what kind of business you run; every business...
[Guest Interview] An expert view of customer service
Check out the Interview I had with VP of Global Customer Care for AVG, Garry Schultz. I got to have a chat with...
Livechat Has Just Gone a Step Further!
A relatively big and new contender in the online chat world, ValueChat promises to combines live representatives and a trainable chat to optimize online...
What are the Biggest Obstacles that the Call Center Industry is Facing?
Often a question that comes up is "are the challenges im facing, happening anywhere else?" Well judging by the linkedin discussion i was reading this...
Why Customer Experience Has to Be Taken Seriously
Customer experience is what builds trust, advocates brand loyalty, and ensures long term customer retention. Most companies, sadly, don't focus on Customer experience. Therefore,...
Top 5 Banks for Great Customer Service
In this weeks episode of the 'Top 5? series, I felt it was time to explore the best banks for their customer service offerings....
How Self Service Adoption Will Cure Your Flooded Contact Center
Many call centers, especially small and medium-sized ones, feature an increasingly repeating problem. The so-called "flooding" phenomenon… In other words, call center employees are often...
Top 5 Customer Service Quotes
This week's 'top 5? in Customer Service series continues with a fun category! Quotes made by the leaders in this field and from...
A Leading Bank Adopts IBM to Transform Customer Experience
Innovation and technology are always the things that catch my eye, when checking the web every morning, and when major enterprises and corporations do...
How are you measuring your Customer Lifetime Value (CLV)?
I was again pumping up my knowledge base by reading and participating in some discussions on LinkedIn. BTW, if you haven't tried this,...
How Online Self Service Revolutionized Banking
With more and more people switching their attention to online banking, it's no surprise that computer interaction is quickly replacing talking with physical agents...
5 Core Tips for Great Customer Service
I'm continuing my season of the 'top 5? in Customer Service. Last week i mentioned to you my top 5 Thought Leaders. This week...
Customer Experience Management – News
Customer Experience Management is key to making sure that your customers are happy. So when I came across this bit of news, I...
Skills for Call Center Customer Service Representative: The Irate Customer
I often have to think of issues in the call center, in order to learn, and to help others based on my past experiences....
Think You Know How to Choose the Right Customer Engagement Tools ? Think Again!
You might think that most companies are providing excellent customer service, but that would be an incorrect assumption. In fact, only 10% of customers...
Top 5 #CustServ Thought Leaders
I love to meet people who love to do what they do! Nothing is worse than asking someone "How is work?" and they...
I Saw Something & Thought of You – Self Service
Death of the Contact Center – Are the rumours true? A White Paper by Intelliresponse. Recently I came a across an excellent white paper that...
What is Customer Service? A Modern Day Definition
Every business needs to have customer service! Nobody said it had to be good, well because that's obvious! Why? Because It is...
7 Tips for Success – Get your Head in the Cloud(s)
Marc Benioff, CEO of Salesforce.com speaks at the Tomorrow Conference 2013 The CEO of a leading company, you may have heard of perhaps…yes Salesforce. ...
How to Handle Difficult Customers
This is a topic I've been asked a lot for, and I've touched a little on it in the past, but I've never really...