Stamos Kanellakis
Stamos Kanellakis
I partner with business and technology teams to design and execute digital transformations. Ultimately, my objective is to deliver competitive advantage to my clients. Over the course of ~12 years, I have led more than $90m worth of digitalization initiatives focusing on omni-channel engagement, customer service and support, e-commerce, analytics and automation.
Deep Journey Mapping: Combining visual narration and advanced analytics to interpret the increasingly complex dynamics of customer journeys
It should come as no surprise that for seven out of ten business leaders, understanding customer behaviors is the number one challenge. Over the...