Beverley Stag

Inside out makes me think of sock pairing!

Well, it still does – but maybe next time you’re turning socks and pairing them, you’ll think of this! The question then: Is your thinking inside out (predominantly using your internal colleague views to drive priorities?) In a fast-changing business environment we need to think...

Successfully engage customers and realise 50% higher productivity

I’m hearing lots about customer expectations & how they’re changing. According to a recent report by medium.com, companies that successfully engage their B2B customers realise 63% lower customer attrition. They also achieve a 55% higher share of wallet, and 50% higher productivity! So how do...

Customer Experience or Customer Engagement – what’s the difference and how do you truly...

Customer experience is traditionally focussed on flexing what you do to meet customer expectations. Achieving a great customer experience and maintaining it, needs ongoing focus and visibility of: - Strong employee engagement with customer vision & strategy embedded into the DNA of the company -…

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