Beverley Stag
Beverley Stag
I am a business change lead with a diverse skill set - I take unproductive cost out, whilst driving customer and colleague experience in. I create alignment between your purpose and outcomes through your people - in other words repurpose for profit.
I help to get (the right) stuff done at pace and do change with people, not to them, acting as a knowledgeable guide – the contribution of people is intrinsic to the outcomes created.
I have worked with many organisations of all sizes to deliver outcomes at pace.
What Competitive Advantage Does Being Outcome Focused Bring?
When To Be Outcome Focused Those that know us, see that Custerian tend to focus on Aligning Purpose to Outcomes. Specifically, here I want to...
Why Customers (Don’t) Choose You!
I recently supported the Awards International CX Awards as a judge for the second time. It’s great to see the ongoing focus on customer...
Inside out makes me think of sock pairing!
Well, it still does – but maybe next time you’re turning socks and pairing them, you’ll think of this! The question then: Is your thinking...
Successfully engage customers and realise 50% higher productivity
I’m hearing lots about customer expectations & how they’re changing. According to a recent report by medium.com, companies that successfully engage their B2B customers...
Customer Experience or Customer Engagement – what’s the difference and how do you truly engage?
Customer experience is traditionally focussed on flexing what you do to meet customer expectations. Achieving a great customer experience and maintaining it, needs ongoing...