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Stacey Nevel

Stacey Nevel
Stacey Nevel is a customer experience professional with 20 years of experience managing customer and employee feedback programs. She has a background in CX feedback measurement and management within client-side financial services companies and for last 13 years with vendor-side CX technology and consulting providers. Her role as VoC consulting director at Confirmit involves championing industry best practices among current clients, helping new clients define or re-define their VoC programs and co-authoring Confirmit's VoC Methodology. Stacey holds CEM, CXPA and Net Promoter Certifications.

The Complexity of Customer Effort

Don’t be fooled by your customer survey responses. They may look positive, satisfaction scores may be high, but it doesn’t...

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