Stacey Nevel

Stacey Nevel is a customer experience professional with 20 years of experience managing customer and employee feedback programs. She has a background in CX feedback measurement and management within client-side financial services companies and for last 13 years with vendor-side CX technology and consulting providers. Her role as VoC consulting director at Confirmit involves championing industry best practices among current clients, helping new clients define or re-define their VoC programs and co-authoring Confirmit's VoC Methodology. Stacey holds CEM, CXPA and Net Promoter Certifications.