Scott Salkin

Why Bridging the SaaS User-Buyer Divide Is Key to Improving Customer Retention

The 2022 Customer Success Index, a survey of more than 350 companies by Gainsight and RevOps Squared, recently uncovered some very interesting, if not troubling data on the state of alignment between SaaS users and buyers. In fact, in a review of NPS data,...

Smarter, Not Harder: Launching Customer Success from Scratch

Customer success is one of the most important growth drivers for any company across the globe. From new SaaS companies to established industries like healthcare, the one thing every organization shares is a need to put the customer first. The challenge to such a...

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