Seth Redmore

Natural Language Processing in 5 Minutes

What is natural language processing? In short, Natural Language Processing (NLP) is the study of making computers understand how humans naturally speak, write and communicate. Now that’s out of the way, what does NLP mean for you, me and your drunk friend? Read on to find...

Voice of Customer Analytics: What, Why and How to Do It

Data-driven Voice of Customer analytics is proven to increase lifecycle value and reduce churn by delivering the insights companies need to dramatically improve brand and product experiences. There are six steps involved in building an effective VoC analytics program: Identify a question Gather and prepare data…

The 7 Basic Functions of Text Analytics

Text analytics and natural language processing are often portrayed as ultra-complex computer science functions that can only be understood by trained data scientists. But the truth is that the core concepts are pretty easy to understand (though to be fair, the the actual technology...

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