I'm a Lead Associate with Booz Allen Hamilton. I founded and currently lead our Digital Strategy & Social Media practice, and blog about social media, Government 2.0, Enterprise 2.0, and Social Business at "Social Media Strategy" located at www.steveradick.com.
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CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.