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Sarah Patterson

Sarah Patterson
Sarah Patterson is responsible for the messaging, positioning and go-to-market strategy for Service Cloud, the world's #1 service solution. Service Cloud empowers companies with a connected platform to deliver smarter, faster and personalized customer experiences. Sarah brings more than 15 years of experience in IT consulting, research, and marketing to Salesforce and has held a variety of positions at McKinsey & Co., Broadview International and the Initiative for a Competitive Inner City.

The End of the Age of Frustration: Artificial Intelligence Will Help Create Better Customer Service Agents

You’re stuck at the airport because bad weather has thrown the flight boards into chaos. There’s a line at all the desks, so you...

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