Sonika Mehta

Benefits of Customer Satisfaction Surveys

Consumers always value businesses that are open to criticism and provide a platform to share their experiences, concerns, and grievances. To take your business to the next level, you have to take numerous steps that ensure better engagement and increase Customer Satisfaction. One of...

What is a Customer Satisfaction Survey?

Customers are the backbone of any business and their opinion about a company’s products and services plays an important role. An unsatisfied consumer can destroy a company's reputation, even after having customers that are completely satisfied with the products or services. The impact of...

Why Measure Net Promoter Score (NPS)?

83% of online respondents say they trust the recommendations of friends and family. This figure itself speaks volumes about the significance of the Net Promoter Score (NPS). Measuring the NPS helps you to improve your business and ensure a level ahead of customer experience...

What is Website Feedback?

When you are providing goods and services to customers, it becomes necessary to get feedback in order to know whether they are liking it or not. There are different ways to get Customer Feedback like email, SMS, kiosk, online and offline feedback. These days, Website...

6 Best ways to use Email Surveys

How do you connect with your end customers? Is it possible to connect all of them personally? Maybe it is possible in some small businesses, but when you grow or aspire to grow, the need for making a systematic way to connect your customers...

Trends Driving Digital Customer Experience in COVID19

The customer experience in the digital era is ever-evolving. The emerging cutting-edge technologies in the rapidly changing digital landscape have changed the way customers interact and work. Do you want to stay ahead in the increasingly competitive business world? Building a solid customer experience is...

5 Ways to use SMS Surveys for Patient Feedback

It is probably not a thought that comes to your mind immediately — taking feedback from patients. After all, this isn’t hospitality and patients come for treatments to their ailments. But if you really think about it — even patients are spoilt for choice...

What is Closing the Customer Feedback Loop?

You all know that Customer Feedback is essential for any organization. But does merely collecting it serves the purpose? Do you know that 32% of the customers stop doing business with a brand once they loved due to one negative experience. It simply means...

How to Reduce Customer Churn?

If your customers are unhappy, they will stop doing business with you. There can be many reasons why your customers leave and opt for your competitors. It can be because they’re not getting proper customer support, product is not upto their expectation level, and...

Benefits of SMS Surveys

With the increasing number of mobile users worldwide, several businesses are using SMS as the preferred communication channel to engage and share useful information with their customers. Although there are numerous channels available to survey your customers, SMS is one of the quickest ways...

How to Close Feedback Loop to Improve Customer Satisfaction?

Last week we were celebrating my parent’s anniversary and instead of our yearly ritual of going out, we stayed in and ordered in due to the Coronavirus Pandemic. The food was promptly delivered by a nearby eatery and while the starters and main course...

6 Ways to Create Effective Email Surveys

Email Surveys can be described as a data collection method that is used to collect quantitative data with the help of feedback forms that are sent to targeted respondents via email. Surveyors can answer the surveys through embedded questions in an email or through...

Top Three Customer Experience Metrics to Measure for your Business

The success of any business is based on Customer Experience and we know that you do everything to satisfy your customers. But how will you know that the things you do for your customers are actually working and making them happy? Let's say you...

5 Tips to Ensure Customer Delight

Customer Experience drives the success of any business. To provide a good experience to the customers, you need to fulfill the demands of your customers and serve them in the best possible way. But will merely serving the demands of the customers do all that...

Customer Satisfaction Metrics that all businesses should measure

Introduction Every business growth is dependent on its customers. Several times companies think that their customers are happy and satisfied with their products and services. But how can you be certain without even measuring the satisfaction levels? The first step should be to identify the...

Business Goals For Startups that make you Rule the Market

Establishing a startup venture can be thrilling, grueling, stressful, and sometimes rewarding. Every startup owner begins a startup journey with a lot of plans and strategies keeping in mind. There is a bundle of things to be managed like-cash flow, investors, workforce, production, supply...

Why use an iPad Survey App for Data Collection?

When we talk about collecting customers' data, many things come into our minds. Customer data can be the demographic details of the customers or it can be feedback from the customers regarding your products, services and overall experience with your organization, which is called...

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