Sonika Mehta

How to Close Feedback Loop to Improve Customer Satisfaction?

Last week we were celebrating my parent’s anniversary and instead of our yearly ritual of going out, we stayed in and ordered in due to the Coronavirus Pandemic. The food was promptly delivered by a nearby eatery and while the starters and main course...

6 Ways to Create Effective Email Surveys

Email Surveys can be described as a data collection method that is used to collect quantitative data with the help of feedback forms that are sent to targeted respondents via email. Surveyors can answer the surveys through embedded questions in an email or through...

Top Three Customer Experience Metrics to Measure for your Business

The success of any business is based on Customer Experience and we know that you do everything to satisfy your customers. But how will you know that the things you do for your customers are actually working and making them happy? Let's say you...

5 Tips to Ensure Customer Delight

Customer Experience drives the success of any business. To provide a good experience to the customers, you need to fulfill the demands of your customers and serve them in the best possible way. But will merely serving the demands of the customers do all that...

Customer Satisfaction Metrics that all businesses should measure

Introduction Every business growth is dependent on its customers. Several times companies think that their customers are happy and satisfied with their products and services. But how can you be certain without even measuring the satisfaction levels? The first step should be to identify the...

Business Goals For Startups that make you Rule the Market

Establishing a startup venture can be thrilling, grueling, stressful, and sometimes rewarding. Every startup owner begins a startup journey with a lot of plans and strategies keeping in mind. There is a bundle of things to be managed like-cash flow, investors, workforce, production, supply...

Why use an iPad Survey App for Data Collection?

When we talk about collecting customers' data, many things come into our minds. Customer data can be the demographic details of the customers or it can be feedback from the customers regarding your products, services and overall experience with your organization, which is called...

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