Sonika Mehta

50 Retail Survey Questions for Customer Feedback you need

Retail business is all about the transactions involving sellers selling their goods directly to the customers which are usually the end-users of the products. When we talk about the growing trends of shopping, it is true that online shopping channels are replacing the trend...

6 Ways Restaurants can use Online Survey Tools

Food industry is growing day by day and there are many restaurants at one location. But have you noticed why some restaurants are always occupied and customers are waiting for their turn to occupy a table, whereas some are unoccupied and you cannot see...

How to Close Customer Feedback with NPS®?

Closing the Customer Feedback Loop is as crucial for a business as collecting Customer Feedback. If you are collecting Customer Feedback and not working on the process of Closing the Feedback Loop, all your time and resources spent on gathering feedback is not of...

6 Ways to Create Effective Email Surveys

Email Surveys can be described as a data collection method that is used to collect quantitative data with the help of feedback forms that are sent to targeted respondents via email. Surveyors can answer the surveys through embedded questions in email or through a...

Top Customer Satisfaction Survey Questions for 2020

Customer Satisfaction is the lifeline for the growth of any business. Without it, a business can not even survive for long, forget about growing and attaining good success. Happy and satisfied customers are the biggest promoters for any business. 77% of customers having a positive...

When to Use Customer Effort Score?

What is the Customer Effort Score? Customer Effort Score (CES) is a customer service metric that measures the levels of effort your customers have to put into a certain interaction with you to achieve their goals. CES is calculated by asking a simple question “To...

How to Drive Business Growth Using NPS?

When we talk about driving business growth, a number of factors come into our mind. Be it a high quality product, superior quality of services you offer to your customers, an engaging customer interaction or anything that helps in enhancing Customer Satisfaction to maximize...

How to Build Customer Loyalty for Improving Business Revenue

Running a business without defining customer goals is like shooting arrows without having any idea where the target is. Having solid customer goals helps you to strategize and deliver your customers exactly what they want. When you serve your customers with an exceptional product or...

Benefits of Customer Satisfaction Surveys

Consumers always value businesses that are open to criticism and provide a platform to share their experiences, concerns, and grievances. To take your business to the next level, you have to take numerous steps that ensure better engagement and increase Customer Satisfaction. One of...

What is a Customer Satisfaction Survey?

Customers are the backbone of any business and their opinion about a company’s products and services plays an important role. An unsatisfied consumer can destroy a company's reputation, even after having customers that are completely satisfied with the products or services. The impact of...

Why Measure Net Promoter Score (NPS)?

83% of online respondents say they trust the recommendations of friends and family. This figure itself speaks volumes about the significance of the Net Promoter Score (NPS). Measuring the NPS helps you to improve your business and ensure a level ahead of customer experience...

What is Website Feedback?

When you are providing goods and services to customers, it becomes necessary to get feedback in order to know whether they are liking it or not. There are different ways to get Customer Feedback like email, SMS, kiosk, online and offline feedback. These days, Website...

6 Best ways to use Email Surveys

How do you connect with your end customers? Is it possible to connect all of them personally? Maybe it is possible in some small businesses, but when you grow or aspire to grow, the need for making a systematic way to connect your customers...

Trends Driving Digital Customer Experience in COVID19

The customer experience in the digital era is ever-evolving. The emerging cutting-edge technologies in the rapidly changing digital landscape have changed the way customers interact and work. Do you want to stay ahead in the increasingly competitive business world? Building a solid customer experience is...

5 Ways to use SMS Surveys for Patient Feedback

It is probably not a thought that comes to your mind immediately — taking feedback from patients. After all, this isn’t hospitality and patients come for treatments to their ailments. But if you really think about it — even patients are spoilt for choice...

What is Closing the Customer Feedback Loop?

You all know that Customer Feedback is essential for any organization. But does merely collecting it serves the purpose? Do you know that 32% of the customers stop doing business with a brand once they loved due to one negative experience. It simply means...

How to Reduce Customer Churn?

If your customers are unhappy, they will stop doing business with you. There can be many reasons why your customers leave and opt for your competitors. It can be because they’re not getting proper customer support, product is not upto their expectation level, and...

Benefits of SMS Surveys

With the increasing number of mobile users worldwide, several businesses are using SMS as the preferred communication channel to engage and share useful information with their customers. Although there are numerous channels available to survey your customers, SMS is one of the quickest ways...

How to Close Feedback Loop to Improve Customer Satisfaction?

Last week we were celebrating my parent’s anniversary and instead of our yearly ritual of going out, we stayed in and ordered in due to the Coronavirus Pandemic. The food was promptly delivered by a nearby eatery and while the starters and main course...

6 Ways to Create Effective Email Surveys

Email Surveys can be described as a data collection method that is used to collect quantitative data with the help of feedback forms that are sent to targeted respondents via email. Surveyors can answer the surveys through embedded questions in an email or through...

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