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Jeff Frank

Jeff Frank
Jeff Frank is the owner of Simplicity Sofas, a High Point, NC e-commerce furniture retailer specializing in Furniture for Small Spaces. After more than 6 years in business and $4 million in sales (as of Jan. 1, 2014) the company has never received a negative review. Simplicity Sofas was named a Finalist for the 2012 CX Innovation Awards presented by the Customer Experience Professionals Association (CXPA) a 1500+ member international organization. Of the 18 award finalists Simplicity Sofas was the only small business 2012 CXPA Awards.

10 Tips for Achieving 100% Customer Satisfaction

1. Speed is critical. Customers expect a 24 hour response time. They are delighted by hearing from you within 6 hours and amazed by...

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