Home Authors Posts by Stefanie Winkelmann

Stefanie Winkelmann

Stefanie Winkelmann
I have a background in web development and have studied communication and media studies. I'm a support professional and content writer helping startups and small businesses to do outstanding customer support.

5 magic tricks to turn your customers into enemies

Image credit: Sparkler by Matt Palmer on Unsplash Yeah, irony on. This guide should be read with a wink. Nevertheless, as in every joke, there...

The hidden barrier – Communication between experts and laymen

Working as a freelancer in support, I receive a lot of customer requests each day. Recently, one of the more common enquiries popped up...

New Posts