Stefanie Winkelmann

5 magic tricks to turn your customers into enemies

Image credit: Sparkler by Matt Palmer on Unsplash Yeah, irony on. This guide should be read with a wink. Nevertheless, as in every joke, there is at least a grain of truth between the lines. So there you are. You and your company. It’s going…

The hidden barrier – Communication between experts and laymen

Working as a freelancer in support, I receive a lot of customer requests each day. Recently, one of the more common enquiries popped up in my helpdesk inbox. It had been sent by a client who had just bought a new domain, now wanted...

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