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Silvana Daehn

Silvana Daehn
As Account Director in MaritzCX's Virtual Customers Research Services Group, Silvana Daehn focuses on customer success for global mystery shop and audit programs in the retail petroleum industry. For more than 10 years, she has partnered with organizations across a variety of industries to develop, implement, and oversee market research services. She is passionate about continually progressing the customer experience to improve business results and make customers happier.

CX Musings from the Shark Tank

Over the past couple of weeks, I had the good fortune of attending two different conferences where entrepreneur-investors from the TV series Dragon’s Den (in…

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