Shyam Kumar
Shyam Kumar
Client Engagement Manager at UP! Your Service Shyam Kumar works closely with organizations to ensure their success in building an uplifting service culture. He aligns and supports global service delivery in the areas of Leadership, Actionable Education and The 12 Building Blocks of Uplifting Service Culture. Shyam's provocative insights drive change while his friendly style engages high levels of participation throughout client organizations.
In Service Revolutions, Size Does Matter. Go Big and Go Fast.
2011 was an extraordinary year. There were more revolutions around the world, violent and otherwise, than we've seen in many years. These dominated local...
The Ultimate Question to Transform Corporate Culture
We regularly work with CEOs and senior leaders to help them build uplifting service cultures and improve service performance. Most leaders understand their roles...
Are you losing your youth?
Andrew McAfee recently posted on Harvard Business Review how many of the largest financial services providers in the world are noticing and concerned that...
Five Steps to Help Employees Understand – and Care About – Your Metrics, Scores and Targets
In my last blog post, we looked at one of the key reasons why employees don't care about service targets and index scores: because...
Your employees don’t care about service targets. And here’s why!
This blog post assumes that YOU, as a leader, understand the importance of building a service culture and your role in making it happen....