Client Engagement Manager at UP! Your Service Shyam Kumar works closely with organizations to ensure their success in building an uplifting service culture. He aligns and supports global service delivery in the areas of Leadership, Actionable Education and The 12 Building Blocks of Uplifting Service Culture. Shyam's provocative insights drive change while his friendly style engages high levels of participation throughout client organizations.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.