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Sirte Pihlaja

Sirte Pihlaja
CEO & Customer Experience Optimiser at Shirute Ltd, a customer experience agency specialising in customer loyalty, customer dialogue and great customer experiences. Sirte Pihlaja is a founding member of the Customer Experience Professionals Association. She leads the local networking activities of CXPA Finland.

Apple is redefining retail experiences as we know them

Guess what is Apple's fastest-growing product by total sales? It’s not any of the iDevices, as many of us would believe - it’s eCommerce...

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