Shep Hyken
Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a customer service speaker and expert, Shep works with companies who want to build loyal relationships with their customers and employees. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.
It's July 4. For our readers in the US, Happy Fourth of July! For the rest of our friends around the world,...
Each week I read a number of articles from various online resources. Here are my top five picks from last week. I have added...
This isn't anything new, but it's worth a reminder. It's Customer Service 101. It is a very basic concept or strategy that...
Each week I read a number of articles from various online resources. Here are my top five picks from last week. I have added...
"It was the best of times, it was the worst of times…" These are the opening words from the classic Charles Dickens novel...
Each week I read a number of articles from various online resources. Here are my top five picks from last week. I have added...
"Customers don't distinguish between you and the company you work for. To the customer's way of thinking, you are the company." – Ron Zemke,...
Every day I read a number of articles from various online resources. Someone suggested I compile a list of my favorites for the...
How do you stand behind the products you sell, and how far are you willing to go to make a customer happy? What's...
Each day I read a number of articles from various online resources. Someone suggested I compile a list of my...
There are many strategies to help you deliver amazing customer service, and one of the most powerful ones is quick response. Quick response is a...
Each day I read a number of articles from various online resources. Someone suggested I compile a list of my...
I enjoy my cable TV, Internet, and phone service through one provider. It's called bundling and usually saves the customer money. The...
Each day I read a number of articles from various online resources. Someone suggested I compile a list of my...
This past week I had the wonderful opportunity of working with PADI (Professional Association of Diving Instructors). They support their customers (members) who run...
Each day I read a number of articles from various online resources. Someone suggested I compile a list of my favorites for the week....
Spirit Airlines made it big in the news this past week, for two reasons. Unfortunately, it was for all the wrong reasons. Spirit Airlines is...
For the Week of April 30, 2012 Each day I read a number of articles from various online resources. Someone suggested I compile a list...
Recently I had an email exchange with Jeff Frank of Simplicity Sofas, an online furniture retailer. Simplicity Sofas uses their website as a...
For the Week of April 23, 2012 Each day I read a number of articles from various online resources such as "Inc.", "Forbes", "Fast Company"...
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