Shep Hyken
Shep Hyken
Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a customer service speaker and expert, Shep works with companies who want to build loyal relationships with their customers and employees. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.
5 Top Customer Service Articles For the Week of November 19, 2012
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
American Express Creates Amazing Customer Service Experience
Today I received amazing customer service from American Express. My cell phone rang and it was an Amex customer services representative calling to...
5 Top Customer Service Articles For the Week of November 12, 2012
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I...
Top Customer Service Tips on Twitter
The first week of October (last month) was National Customer Service Week. I wrote a few extra articles, did a re-release of my first...
5 Top Customer Service Articles For the Week of November 5, 2012
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I...
Before You Can Be Customer Centric, You Must Be Employee Centric
One of the most popular phrases in customer service today is "customer centricity." This is simply a focus on the customer, which means...
5 Top Customer Service Articles For the Week of October 29, 2012
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I...
Hurricane Sandy Gives Opportunity for Customer Service Focused Companies to Shine
Hurricane Sandy is causing havoc on the East Coast. My prayers go out for all of those who find themselves in harm's way...
Restaurant Manager Sets Bad Customer Service Example
The other night I had dinner at a favorite restaurant. Unfortunately, a bad customer service experience tainted the evening. The good news...
5 Top Customer Service Articles For the Week of October 15, 2012
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I...
5 Steps to Managing Customer Service Complaints on Social Media
Social media is a great customer service tool. While most companies view Twitter and Facebook as a great tool to monitor what customers...
5 Top Customer Service Articles For the Week of October 8, 2012
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I...
Customer Service Apology Is Stronger With a Personal Touch
First Watch is a great restaurant that is open for breakfast and lunch, seven days a week. They have great service and wonderful...
5 Top Customer Service Articles For the Week of October 1, 2012
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I...
Customer Service Will Fix the U.S. Economy (and a Few Companies, Too!)
The U.S. economy is still sputtering, but fortunately there is a solution that is guaranteed to turn things around. This is not a solution that...
5 Top Customer Service Articles For the Week of September 24, 2012
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week....
The United States Government Passes Customer Service Improvement Act
National Customer Service Week is next week (the first week of October). For me this is a national holiday. Not a holiday where you...
5 Top Customer Service Articles For the Week of September 17, 2012
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week....
The Difference Between Customer Service and Customer Experience
Every once in a while someone will ask, "What's the difference between customer service and customer experience?" My answer used to be easy. Customer service...
5 Top Customer Service Articles For the Week of September 10, 2012
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week....