Shelly Chandler

CEOs: This Is Not the Time to Forego Strategic Customer Experience Leadership

Shelly Chandler -
The Egregious State of Customer Experience It’s no surprise that customer experience is nearing a 17-year low, recently validated by the latest American Customer Satisfaction Index (ACSI, September, 2022). But inflation, difficult international economics and the generally high sense of frustration that the world is...

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