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Shelly Chandler

Shelly Chandler
SMC Group
Shelly Chandler, CCXP, has been a customer experience professional and leader for more than 20 years, creating and leading teams in corporate roles for very large B2C companies like Wells Fargo and PNC Bank, and large B2B companies like American Tire Distributors and Delaware North. Shelly has also been a CX advisor for more than 10 years, working with Walmart, Moen, Penske and other large and small corporations and CX platforms, across multiple verticals.

CEOs: This Is Not the Time to Forego Strategic Customer Experience Leadership

The Egregious State of Customer Experience It’s no surprise that customer experience is nearing a 17-year low, recently validated by the latest American Customer Satisfaction...

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