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Shelli Ryan

Shelli Ryan
Shelli Ryan founded The CX Blockchain Institute to provide BPOs and the entire CX industry access to an innovative, leading edge to revolutionize customer service delivery through blockchain. She is one of the few blockchain keynote speakers to address the customer care industry with data-driven market intelligence aimed at helping BPOs and call center executives implement blockchain.

How North America Leads in CX Blockchain Adoption

Contact centers in North America are among the world’s most eager adopters of blockchain technology. In Canada, 68% of contact centers expect to deploy...

Benefits of CX Blockchain Certification for BPO Vendor Procurement

Procuring the services of an outsourced BPO or contact center vendor can be a time-consuming, labor-intensive process, given the ever-expanding vendor landscape and emerging...

What the Rise of Blockchain and the Metaverse Means for Customer Experience

The metaverse concept has captured the imagination of futurists for decades. With the advancement of blockchain technology, developing a fully-realized metaverse is becoming increasingly...

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