Shambhavi Sinha
Shambhavi Sinha
Shambhavi Sinha is a technical blogger & Product Marketer and has been writing for 3 years. She is into technology and writes tech-based stuff. Her aim is to provide knowledge to users by sharing tips and tricks about new technologies, DIY, and knowledge about Customer Experience.
How AI can be used in customer service?
Contact centers have become vital to businesses' customer support strategies with rising consumer expectations and an ever-growing array of channels. In the digital age,...
Top Customer Service Chatbot Use Cases & Examples
Customers have become more demanding in recent times. Now, they have access to multiple information sources. In addition, the widespread use of sharing mediums...
Which type of dialer does your outbound call center need?
We are in an era of the digital world. With the passing years, the role of customer service is going to expand. Thus businesses...
Call Center Dashboard: Metrics and KPIs to Track
A call center is a centralized department that handles both inbound and outbound calls from existing and new clients. Call centers are either housed...
What is an AI Chatbot? Why is it important for contact centers?
Ever since AI was developed, people have been asking the question: will robots eventually take over our jobs? Well, it looks like that day...
Why ACD Is Necessary for Your Customer Experience
An automatic call distributor refers to a telephony system that automates the routing of incoming calls to the right department or agent. The call...
How Call Center Agents can Work from Home with their Smartphone?
COVID-19 pandemic has changed the game and led to working from home becoming the new normal. Businesses that were earlier skeptical of working remotely...
Which Type Of Dialer You Should Use For Your Organization?
Out of 100 calls, only 14 reach the potential buyers. These numbers could really be depressing when your business largely depends on reaching the...