Sam Gutierrez
Sam Gutierrez
Sam Gutierrez is a Senior Research Scientist at SurveyMonkey, a global leader in online surveys and forms. In this role, he collaborates closely with the brand and content marketing teams to provide survey research and methodological expertise throughout the organization.
Closing the CX Gap: Giving Customers What They Really Want May Be Simpler Than You Think
For CX teams, falling short of customer expectations can have disastrous consequences impacting loyalty, reputation, satisfaction, and profitability, to name only a few. But...