Home Authors Posts by Sébastien Ricard

Sébastien Ricard

Sébastien Ricard
LumApps
Sébastien is currently founder and CEO of LumApps, leader in enterprise communications. He created LumApps in 2013 and joined the executive presidency in 2016 to help the company develop worldwide (EMEA, USA, JAPAC). Sébastien Ricard has been an entrepreneur for over 20 years, creating major companies in Business Intelligence and Cloud. Passionate about technology, he’s one of the cloud pioneers in Europe and the US, as the creator of gPartner (distribution and integration of Google Enterprise in Europe) and LumApps (worldwide editor on the Digital Workplace market).

How to Build a Customer-First Culture

Sébastien Ricard -
Advances in technology have made it possible to support a customer-first culture, but relying solely on the tech to drive this initiative isn’t enough....

New Posts

MarketPlace

Featured Listings

Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

© 1998-2024 CustomerThink