Scott Kolman
Scott Kolman
Scott Kolman is the CMO at Cresta, where he oversees the overall positioning, promotion, and branding of Cresta’s real-time intelligence platform for the contact center. Scott has an extensive background in the marketing and promotion of SaaS and enterprise software, and is a recognized professional with expertise in cloud contact center, customer experience, and customer service. Prior to joining Cresta, Scott held leadership positions at Five9, Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications.
Tailored Tactics: The Key to Crushing the Sales Performance Gap in the Contact Center
Businesses are quickly learning that effective sales performance in revenue-generating contact centers relies on the closing abilities of their top-performing sales professionals. Excelling in...
New Research Unveils Promising Sales Growth Potential in Contact Centers
Historically, contact centers have been a bastion of customer service, used to manage all types of inquiries from customers, ranging from product returns to...