Scott Brinker

Advocating marketing technology leadership at Pivot

Earlier this week I had the honor of presenting at Pivot, a new conference in New York City hosted by Chris Shipley (see 5 reasons to be excited about Pivot). My talk: The Case for a Chief Marketing Technologist. It sparked a number of...

Marketing technology shouldn’t be divided in two

It's been a great few weeks for the "chief marketing technologist" meme: the CMO Strategy editorial in Advertising Age, an article in Marketing Sherpa, and an amazing post by Mitch Joel of Six Pixels of Separation — which spurred a lively discussion in its...

Align or redefine the CMO and CIO?

The CMO Council and Accenture just released a new report, Driving Revenue Through Customer Relevance: Aligning the CMO and CIO to Achieve Agile Intelligent Marketing. We should start by noting that Accenture makes its money through IT consulting. Based on the executive summary I reviewed,…

CMO Strategy: Establish a Chief Marketing Technologist

Advertising Age just published an article of mine, The Case for a Chief Marketing Technologist, in their CMO Strategy section. This is a sneak preview of the session I'll be presenting at the Pivot conference in a few weeks. The article begins with a refrain...

Technology is just a tool… but are you skilled with it?

"Technology is just a tool." This is a popular refrain in discussions around marketing technology. Marketers invoke it as a way to emphasize the marketing over the technology. And IT invokes it as a way to categorize marketing technology as the same as any other...

Should marketing technology be centralized?

As marketers adopt more and more marketing technology in their work, particularly cloud-based applications, with many choices and many different opinions about what software is best for a particular purpose, the question arises: To what degree should marketing applications be centralized or standardized within an...

Marketing and IT share a common fear

Change is scary. Big, organization-altering, career-shifting change is downright terrifying. While it can be fun to blog about disruptive innovation and creative destruction — commenting as an observer to the end of the world as we know it — actually being caught in the...

Marketers: you are the software you use

You are what you eat. You are the company you keep. And now a new maxim: You are the software you use. Like all great maxims, of course, that's more than a little overstated. But now that software and technology underlie almost everything we do...

The Age of Disposable Software

I have a non-green confession to make: I love paper plates. Paper plates, paper napkins, plastic forks and knives. They're always fresh and clean. Bring them outdoors on a picnic, no worries of losing or breaking anything. Blithely sully them with cheeseburger and chili dog,...

Adobe, IBM and the big business of marketing software

My friends, marketing software has officially become Big Business. Last Friday, IBM announced its acquisition of enterprise marketing software company Unica for $480 million. Combined with their August 2 acquisition of web analytics leader Coremetrics (for an undisclosed metric ton) and their May 24 announcement...

Shadow IT vs. Shadow Marketing

I believe marketing must lead its own technology. As detailed in my presentation Rise of the Marketing Technologist, I think marketing departments need marketing technologists on staff, led by a marketing CTO who reports to the CMO. It's the only prayer marketing has in a...

Data as a new marketing channel

Marketers love data. Web analytics, behavioral targeting, social media monitoring, audience measurement, and ever-expanding CRMs are all testament to the demand for more data about prospects and customers. But that kind of data flows one-way: from the outside world into marketing. However, a new way...

Scaling the new marketing organization

What's the best way to scale marketing? When marketing grows beyond one person, how do you divide up the work? This is one of the key strategic decisions the CMO makes, as the architecture of the marketing organization shapes its strengths and weaknesses. As my...

The cloud threatens creative destruction for IT

The winds of change are blowing through IT, and it's not a gentle summer breeze. Earlier this month, Hewlett-Packard announced they were cutting 9,000 IT jobs. They're consolidating their data centers and making them far more automated, as more advanced software and hardware eliminates...

When marketing optimization feels like extortion

Forgive me for this rant, but I hope this will be helpful as an example of how short-sighted, overly aggressive marketing optimization techniques can backfire with long-term brand damage. I've been a register.com customer for about 10 years now. I know, some of you will...

3 nimble trends changing content and marketing

Razorfish just released a great new report, Nimble: Publishing in the Digital Age, written by Rachel Lovinger. The target audience is clearly large publishers and mega media companies, but there are important trends here that are relevant to everyone who thinks of distributing content...

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