Customer experience is a combination of things – people, policies, processes and practices – that all work together to send the message to customers...
When you look closely at truly outstanding customer service leaders, you will find that there are two common and powerful practices they all share. ...
What is the most important customer service skill one can have? The answer might surprise you. What is the most important customer service skill you can...
What is amazing customer service? What is the ROI? Here’s an outstanding example from a customer service employee of the online British fashion retailer ASOS. The customer was...
New research conducted over the last 18 months has reinforced why all organizations need to continue improving their customer experience and customer service skills. There is also much clearer direction...