Sandi Lin

How to Reduce Support Costs with Customer Education and Onboarding

Sandi Lin -
Historically, companies have evolved into siloed functional units such as Support Services, Professional Services, and Education Services. In today’s world, innovative companies are increasingly converging their post-sale functions to create a holistic and integrated customer experience. A particularly high-impact opportunity for collaboration is between...

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Contact Center Planning 2023 -- Make 2023 your contact center's best year yet!
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