Sam is an experienced IT Management professional with 15+ years of ERP/CRM/CX experience with industry & consulting companies such as PWC, Deloitte and others. Besides he also has 7 years of business experience with IT sales & marketing. His focus areas are IT Strategy & Digital Transformation especially around business applications & processes from sales, service, eCommerce in the order to cash space all the way to fulfillment, billing & financial AR/AP with enterprise applications.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.