Sam Herzing
Sam Herzing
Sam Herzing - Strategy & Implementation Lead
As a lead in Gongos’ Strategy & Implementation practice, Sam partners with client organizations to align cross-functional teams on a shared vision and path to success on complex business challenges. Her passion for the art and science of empathy in business is at the core of her audience-centric approach to effectively managing change. She works alongside client teams to navigate interorganizational dynamics, crafting clear communications that drive lasting impact.
Thinking Beyond Evaluation in the Quick-Fix World of Customer Experience
According to Statista, global spending on customer experience measurement technology in the U.S. alone is forecast to increase from approximately $500 billion in 2019...