Sam Espinosa
Sam Espinosa
Sam Espinosa is VP of Marketing at Next Caller, A Pindrop® Company, where he helps businesses create a positive customer experience through real time call verification that identifies suspicious activity like Call Spoofing to stop phone fraud before it starts.
Why Measuring the Overall Customer Service Experience is Not Enough
A broadly accepted notion is that a customer service interaction is an isolated, one-time experience for the individual. The most common methods used to...