Sahil Shetty
Sahil Shetty
Hello, my name is Sahil Shetty, and I am a Senior CXA Analyst at Lowe's, where I lead projects aimed at improving customer experience and streamlining operational processes. With a Master’s degree in Management of Technology from NYU and a background in IT engineering, I combine technical insights with a customer-first mindset to design solutions that enhance the overall shopping experience. My role allows me to address the evolving needs of today’s customers while driving efficiencies that support business growth.
Enhancing Customer Experience Through Effective Returns Management: A Strategic Framework for Retailers
Abstract In today's fast-paced retail environment, how a business manages returns has become a critical element in shaping customer experience (CX) and building lasting brand...
Chatbots and Customer Experience: Enhancing Engagement and Satisfaction
Abstract In today’s fast-paced digital landscape, businesses increasingly leverage chatbots to streamline customer interactions and enhance overall customer experience (CX). This paper delves into the...
Lessons from Amazon, Walmart, and Zara: How Operational Excellence Can Improve Customer Experience
In today's fast-evolving business world, I believe operational efficiency and customer experience (CX) have emerged as the two most critical factors for success. In...