Home Authors Posts by Sabina Pons

Sabina Pons

Sabina Pons
Mavenlink
The customer experience has been at the forefront of Sabina’s career as she has navigated the sports entertainment, advertising, digital subscription and SaaS industries for nearly 20 years. Currently serving as the Vice President of Client Success, Support & Community at Mavenlink, Sabina spearheaded the client journey mapping, scaled the Success and Support organizations globally and launched Mavenlink’s user community and customer advisory board.

Exceptional Customer Experiences Start at Home

Sabina Pons -
Today's business to business (B2B) software-as-a-service (SaaS) organizations must perfect their customer experience (CX). Besides the price point of SaaS itself, business leaders compete...

New Posts

MarketPlace

Featured Listings

Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

© 1998-2024 CustomerThink