It’s no surprise that working from home is on the rise, and many companies are ditching the traditional in-person workspace in favour of hybrid or completely remote working structures. And who can blame them? No commute, more flexibility and the ability to work in...
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.