Ryan Creamore

Employee Lifecycle: Onboarding

Modern jobs are filled with a remarkable amount of tasks which take many individual skills to accomplish. Each task can have unique tools and processes required to complete. Some standard, some not. Onboarding is almost wholly inadequate. As organizations, we are burning remarkable amounts...

Employee Lifecycle: First Day Impressions

It had been just over a month since we first began talking, everything seemed to align, and I was incredibly excited to start the job. I had been doing my research on the industry, the organization, the products and was anticipating meeting my new...

The Evolution of Customer Experience

To understand where we’re going, I always like to first look back and where we’ve come from. In the early days, customer experience was driven solely by in-store interactions. Consider examples such as the local bakery, coffee shop, or hair salon. ...

Never Waste a First Impression

The saying goes a little something like this: "You never get a second chance to make a first impression." Powerful. It really is. One chance to lay the foundation for the future, and in some cases a future that...

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