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Rachel Orston

Rachel Orston
Rachel Orston, CEO of UserIQ, is a customer success pioneer with deep experience launching and marketing new products for some of the world's most recognizable technology brands including Microsoft, Sony and IBM. Her experience includes driving customer success and SaaS growth across IBM's global SaaS portfolio. Today, Rachel leads UserIQ in helping companies foster growth and deepen customer engagement.

You Have it Backwards: Rethink Timing to Prevent Churn

When it comes to preventing churn, most customer success teams are late to the game. It pains me every time a customer success leader...

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