Ronita Mohan

Business Processes: Moving to a Customer-Centric System

Business processes can make or break the customer-brand relationship. But a number of companies struggle to identify issues early enough to secure this relationship. We share 10 ways business processes can be improved for a more customer-centric approach. Identify the Business Position If your teams…

Addressing Customer Issues Creatively During a Crisis

Addressing customer issues has become a priority for businesses during the current crisis. With so much uncertainty in the world, your customers will turn to you for guidance and assistance. And for your business to thrive in this economy, you need your customers to feel...

8 Tips for Setting Up a Remote Customer Support Team

The current global pandemic has led to many a business scrambling to reorganize their staff for remote work, and this has impacted how customer support teams work. We share 8 tips for setting up remote team communication and customer support, especially during this time of...

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