Ronita Mohan

5 Ways Visual Marketing Improves Customer Communication

Visual marketing has proven to be a powerful way to engage with audiences—and considering the importance of customer connections, brands need to know how to use imagery. For communication to be effective, marketers have to offer more than just solid blocks of text, which are...

Customer Engagement: Why Social Media is the Best Option Right Now

Customer engagement has never been more important than it is right now. With so many stores having to temporarily close their doors, marketing efforts have had to move exclusively online. Gone are the strategies focusing on traditional and print marketing—people aren’t going out enough to...

Business Processes: Moving to a Customer-Centric System

Business processes can make or break the customer-brand relationship. But a number of companies struggle to identify issues early enough to secure this relationship. We share 10 ways business processes can be improved for a more customer-centric approach. Identify the Business Position If your teams…

Addressing Customer Issues Creatively During a Crisis

Addressing customer issues has become a priority for businesses during the current crisis. With so much uncertainty in the world, your customers will turn to you for guidance and assistance. And for your business to thrive in this economy, you need your customers to feel...

8 Tips for Setting Up a Remote Customer Support Team

The current global pandemic has led to many a business scrambling to reorganize their staff for remote work, and this has impacted how customer support teams work. We share 8 tips for setting up remote team communication and customer support, especially during this time of...

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